RETURN POLICY
Last updated August 28, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at shop.us@hansa-flex.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
HANSA-FLEX USA
Attn: Returns
RMA #
10821 Train Court
Houston, TX 77041
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
Configured hydraulic hose assemblies
Custom ordered hydraulic components
Custom ordered pneumatic components
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 25% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(713) 466-6673