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If you have any questions about the online store or our products, you can call our customer service at:

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SHIPPING AND DELIVERY POLICY

Last updated September 05, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://shop.hansa-flex.us/en_US/term-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for All purchases. Pickups are available Monday - Friday; 8:00AM to 5:00PM. Please come to our Will Call sales counter to pickup your order.

Shipping Fees

We offer shipping at the following rates:

Shipping MethodShipping Fee
UPS Ground (1-5 days)Deteremined based on weight and size of packaging.
UPS Red (1 day)Deteremined based on weight and size of packaging.
LTL Motor Freight (1-6 days)Deteremined based on weight and size of packaging.
Will Call / In-store PickupFree of charge

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Hydraulic accumulators will ship without a nitrogen precharge.

All tubing can be shipped in wooden crates or PVC tube. The customer is responsible for packaging charges. Tubing may be banded together for shipping at no additional charge, however, the customer assumes responsibility for damages in shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy:

https://shop.hansa-flex.us/en_US/return-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: 1-713-466-6673

Email: shop.us@hansa-flex.com